Sleep Advice Centre & Frequently Asked Questions
Choosing a new mattress or pillow is an important investment in your comfort, health and quality of sleep. Whether you're furnishing a new home, upgrading your current mattress or simply looking for better support, it's natural to have questions.
We've created this Sleep Advice Centre to help you make informed decisions with confidence. Here you'll find answers to the questions we hear most often, practical advice on caring for your sleep products and helpful information to guide you in choosing the right mattress, topper or pillow for your needs.
At Driftaway, we believe in honest advice rather than confusing jargon or sales gimmicks. Our goal is to recommend the product that's right for you—not simply the most expensive option. That's one of the reasons customers across South Africa continue to trust Driftaway for quality sleep products and exceptional customer service.
If you can't find the answer you're looking for, our friendly team is always just a phone call, email or showroom visit away.
Finding the perfect mattress doesn't have to be complicated. Here are answers to some of the most common questions to help you choose with confidence.
Choosing the Right Mattress
How do I choose the right mattress?
The best mattress is the one that provides the right balance of comfort and support for your body, sleeping position and personal preferences.
When choosing a mattress, consider:
• Your preferred sleeping position (side, back or stomach)
• Your body weight and support requirements
• Whether you prefer a softer, medium or firmer feel
• Any pressure points or comfort concerns
• Your budget and preferred mattress size
If you're unsure where to start, don't worry. Our experienced team can guide you through the options and recommend the mattress that best suits your needs. At Driftaway, we believe in helping customers make informed decisions rather than simply choosing the most expensive product.
What mattress firmness should I choose?
Mattress firmness is largely a matter of personal preference, but your sleeping position also plays an important role.
A softer mattress provides extra cushioning and pressure relief, making it a popular choice for many side sleepers.
A medium-feel mattress offers a balance between comfort and support and suits a wide variety of sleepers.
A firmer mattress provides increased support and is often preferred by back sleepers, stomach sleepers or those who enjoy a sturdier sleeping surface.
There is no universal "best" firmness—the right choice is the one that keeps you comfortable while supporting your body throughout the night.
What mattress is best for side sleepers?
Side sleepers generally benefit from a mattress that cushions the shoulders and hips while keeping the spine comfortably aligned.
A mattress that's too firm may create pressure points, while one that's too soft may not provide enough support. Many side sleepers find that a medium or medium-soft mattress offers an excellent balance between comfort and support.
Everyone's comfort preferences are different, so if possible, it's always worth discussing your needs with one of our sleep specialists before making your final decision.
What mattress is best for back sleepers?
Back sleepers usually benefit from a mattress that supports the natural curve of the spine while preventing excessive sinking around the hips.
A medium to firm mattress often provides the right balance of support and comfort, helping maintain good sleeping posture throughout the night.
The ideal choice will depend on your body weight, personal comfort preferences and the level of support you enjoy.
What mattress is best for stomach sleepers?
Stomach sleepers typically require a mattress that provides good support to help keep the hips from sinking too deeply into the mattress.
Many stomach sleepers prefer a firmer sleeping surface, which helps promote better spinal alignment and reduces strain on the lower back.
Choosing the right pillow is also important, as a pillow that's too high may place unnecessary pressure on the neck.
How long should a quality foam mattress last?
The lifespan of a foam mattress depends on factors such as the quality of the foam, how frequently it's used and how well it's cared for.
Regularly rotating your mattress, using a quality mattress protector and placing it on a suitable base can all help extend its lifespan and maintain consistent comfort.
If your mattress begins to lose support, develops visible sagging or no longer provides a comfortable night's sleep, it may be time to consider replacing it.
What mattress is best for back pain?
While no mattress can treat or cure medical conditions, choosing one that provides appropriate support and promotes healthy spinal alignment can improve sleeping comfort.
The ideal mattress depends on factors such as your sleeping position, body type and personal preferences. Some people prefer a firmer feel, while others are more comfortable on a medium-support mattress.
If you experience ongoing or severe back pain, we recommend consulting a qualified healthcare professional for personalised advice.
Why choose a Driftaway mattress?
At Driftaway, we believe that great sleep starts with quality materials, expert craftsmanship and honest advice.
Many of our products are proudly manufactured in South Africa using carefully selected materials and high-quality foam. Rather than relying on flashy marketing or confusing technical jargon, we focus on helping each customer find the right product for their comfort, support needs and budget.
From luxurious mattresses and supportive pillows to mattress toppers and travel-friendly sleep solutions, every Driftaway product is designed with comfort, durability and value in mind. Most importantly, our friendly team is committed to providing exceptional customer service before, during and after your purchase—because to us, it's what's inside that counts.
Driftaway Tip
The best mattress isn't necessarily the most expensive—it's the one that provides the right balance of comfort, support and durability for your individual needs. If you're unsure which mattress is right for you, we'd much rather help you choose the right one than sell you one that's not the best fit.
That's the Driftaway difference.
Choosing the right mattress size is just as important as choosing the right level of comfort and support. Whether you're buying for yourself, your children, a guest room or sharing a bed with a partner, these answers will help you find the size that's best suited to your lifestyle and available space.
Mattress Sizes & Comfort
What mattress size should I buy?
The ideal mattress size depends on who will be using it, the size of your bedroom and your personal comfort preferences.
As a general guide:
• Single – Ideal for children, teenagers or individual sleepers with limited space.
• Three Quarter – Offers extra sleeping room for one person while fitting comfortably into smaller bedrooms or guest rooms.
• Double – A practical choice for single sleepers who enjoy more space or couples with limited bedroom space.
• Queen – One of the most popular options for couples, providing an excellent balance between comfort and room size.
• King – Perfect for couples who value maximum personal sleeping space or families with young children who occasionally climb into bed.
When possible, choose the largest mattress your bedroom can comfortably accommodate. Extra sleeping space often contributes to a more restful night's sleep.
Should I choose a Queen or King mattress?
Both Queen and King mattresses are excellent choices for couples, but the right option depends on your available space and sleeping habits.
A Queen mattress is ideal for most standard bedrooms and provides comfortable sleeping space for two adults.
A King mattress offers additional width, making it a great option if you or your partner move around during the night, prefer more personal space or occasionally share the bed with young children or pets.
Before deciding, remember to measure your bedroom to ensure there is enough room to move comfortably around the bed and accommodate bedside furniture.
What mattress is best for a guest room?
Guest room mattresses should offer a balance of comfort, durability and versatility to suit a variety of sleeping preferences.
A medium-feel mattress is often the most popular choice because it comfortably accommodates most guests, regardless of their preferred sleeping position.
If your guest room doubles as a home office or multipurpose space, a fold-up mattress can also provide a practical sleeping solution that's easy to store when not in use.
What mattress is best for children and teenagers?
Children and teenagers need a mattress that provides consistent support while standing up to years of everyday use.
As children grow, their sleeping needs change, so choosing a durable, supportive mattress is an investment in their long-term comfort. A quality foam mattress offers reliable support and comfort without unnecessary complexity.
If you're buying for a teenager, it may also be worth considering a larger mattress size that will continue to suit them as they grow into adulthood.
How much weight can a foam mattress support?
The weight capacity of a foam mattress depends on its construction, foam density and overall design.
Different Driftaway mattress ranges are engineered to suit different support requirements, so it's important to choose a mattress that's appropriate for the intended sleeper or sleepers.
If you're unsure which mattress best matches your support needs, our team will gladly recommend the most suitable option based on your requirements.
Does a thicker mattress always mean better quality?
Not necessarily. While mattress thickness can contribute to comfort, it isn't the best indicator of quality.
The materials used inside the mattress—such as the type of foam, its density, how the layers are constructed and the overall design—have a much greater impact on comfort, durability and support than thickness alone.
At Driftaway, we believe it's what's inside that counts. That's why we focus on carefully selected materials and quality construction rather than relying on thickness as a selling point.
Why is foam quality more important than mattress thickness?
Two mattresses can look almost identical from the outside while performing very differently over time.
Higher-quality foam generally provides better support, greater durability and more consistent comfort than lower-quality alternatives. Factors such as foam density, manufacturing quality and the way different foam layers work together all contribute to the overall sleeping experience.
Rather than choosing a mattress based solely on its height, it's worth considering what's inside the mattress and how it's designed to support you night after night.
Driftaway Tip
A bigger mattress often means better sleep—especially if you share your bed. If your room allows, choosing a Queen or King mattress can provide extra personal space and reduce partner disturbance during the night. When deciding between sizes, think not only about your needs today, but also about how you'll use your mattress over the next several years.
A quality mattress is an investment in better sleep. With the right care, it can continue providing comfort and support for many years. These simple care tips will help you protect your mattress, maintain its performance and get the most from your investment.
Mattress Care & Maintenance
How often should I rotate my mattress?
Rotating your mattress regularly helps promote even wear and can extend its lifespan by preventing excessive compression in one area.
The recommended rotation schedule varies depending on the mattress construction, so always refer to the care instructions provided with your specific mattress.
As a general rule, rotating your mattress from head to foot at regular intervals helps maintain consistent comfort and support over time.
Should I flip my mattress?
Not all mattresses are designed to be flipped.
Some Driftaway mattresses are double-sided and can be both rotated and flipped, while others are designed to be rotated only.
Always follow the care instructions supplied with your mattress to ensure it performs as intended and remains in excellent condition.
How do I clean my mattress?
Keeping your mattress clean is simple with regular care.
We recommend:
• Vacuuming the mattress periodically to remove dust and allergens.
• Cleaning small spills immediately using a clean cloth and a mild detergent solution.
• Allowing the mattress to dry completely before replacing bedding.
• Avoiding excessive moisture, steam cleaning or harsh chemicals, as these may damage the materials.
Using a quality mattress protector is one of the easiest ways to keep your mattress clean and protected from everyday spills and stains.
Do I need a mattress protector?
Yes. A mattress protector is one of the best ways to protect your investment.
A quality mattress protector helps guard against:
• Everyday spills
• Accidental stains
• Dust and dirt
• General wear and tear
Keeping your mattress protected also makes routine cleaning much easier and helps preserve its appearance over time.
Driftaway's quilted waterproof mattress protectors are designed to provide reliable protection while maintaining a comfortable sleeping surface.
Can I use an electric blanket with my mattress?
In most cases, electric blankets can be used safely with foam mattresses when used according to the manufacturer's instructions.
Avoid excessive heat settings or leaving the blanket switched on for extended periods when not in use. Following the instructions provided with both your mattress and electric blanket will help ensure safe, comfortable use.
How should I store my mattress?
If you need to store your mattress for an extended period, choose a clean, dry, well-ventilated area.
Whenever possible, store the mattress flat on a level surface to help maintain its shape.
Avoid placing heavy objects on top of the mattress during storage, and protect it with a breathable cover rather than plastic wrapping that may trap moisture.
Why does my new mattress feel different at first?
It's completely normal for a new mattress to feel different from the one you've been sleeping on for years.
Your body may need a short adjustment period as it becomes accustomed to a new level of support and comfort. Likewise, the comfort materials inside the mattress will naturally settle slightly during the first few weeks of normal use.
Most people find that both they and the mattress become more comfortable after this initial adjustment period.
How do I make my mattress last longer?
A few simple habits can significantly extend the life of your mattress.
We recommend:
• Rotating your mattress as instructed.
• Using a quality mattress protector.
• Supporting the mattress with a suitable base.
• Keeping the mattress clean and dry.
• Avoiding jumping or standing on the mattress.
Regular care helps maintain comfort, support and appearance, ensuring you enjoy your mattress for many years.
When should I replace my mattress?
Even a high-quality mattress will eventually reach the end of its useful life.
Signs that it may be time to replace your mattress include:
• Noticeable sagging or indentations.
• Reduced comfort or support.
• Waking up feeling stiff or uncomfortable.
• Increased disturbances during the night.
If your mattress no longer provides the comfort and support you need, replacing it can make a significant difference to your quality of sleep.
Driftaway Tip
Your mattress works hard every night, so a little routine care goes a long way. Rotating it regularly, using a quality mattress protector and keeping it clean are some of the simplest ways to protect your investment and enjoy lasting comfort. Looking after your mattress today helps ensure better sleep for years to come.
Protect Your Investment
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Rotate Regularly
Rotating your mattress encourages even wear and helps maintain comfort and support over time.
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Use a Mattress Protector
A waterproof quilted protector helps guard against spills, stains and everyday wear while keeping your mattress fresher for longer.
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Keep It Clean
Vacuum occasionally, clean spills promptly and ensure your mattress stays dry and well ventilated to maximise its lifespan.
A mattress topper is one of the simplest ways to personalise the comfort of your bed. Whether you're looking for extra pressure relief, a more supportive feel or simply a little more luxury, the right topper can make a noticeable difference to your sleeping experience. Here are some of the questions we hear most often about mattress toppers.
Mattress Toppers
What is a mattress topper?
A mattress topper is an additional comfort layer that sits on top of your mattress beneath your fitted sheet.
Depending on the material you choose, a topper can provide extra cushioning, improve pressure relief, add support or simply make your bed feel more luxurious.
Mattress toppers are available in a variety of materials, including memory foam, latex and convolute foam, each offering its own unique feel and benefits.
Do mattress toppers really work?
Yes. A quality mattress topper can noticeably improve the comfort of your existing mattress by adding an extra layer of cushioning or support.
Many people choose a topper to:
• Improve sleeping comfort.
• Reduce pressure points.
• Add a softer sleeping surface.
• Enhance the overall feel of their mattress.
While a topper can improve comfort, it's important to remember that it complements your mattress rather than replacing it.
Can a mattress topper fix an old or sagging mattress?
A mattress topper can improve comfort, but it cannot repair a mattress that has lost its structural support.
If your mattress is badly sagging, has deep body impressions or no longer provides adequate support, replacing the mattress is usually the best long-term solution.
If your mattress is still in good condition but you'd simply like a softer, more luxurious or more pressure-relieving sleeping surface, a topper can be an excellent addition.
Should I choose a memory foam or latex mattress topper?
Both memory foam and latex toppers offer outstanding comfort, but they create different sleeping experiences.
Memory foam toppers gently contour to your body's shape, helping to relieve pressure points and create a cushioned, "hugging" feel.
Latex toppers are naturally more responsive and resilient. They provide excellent support while maintaining a slightly firmer, more buoyant feel.
The right choice depends on your personal comfort preferences. If you enjoy contouring comfort, memory foam may be the better option. If you prefer a more responsive sleeping surface, latex could be the ideal choice.
What is a convolute foam topper?
A convolute foam topper features a distinctive egg-crate design that helps distribute body weight more evenly while improving airflow across the sleeping surface.
Many people choose convolute toppers to add an extra layer of comfort and cushioning without dramatically changing the feel of their mattress.
They're a practical and affordable option for enhancing everyday sleeping comfort.
Will a mattress topper make my bed softer?
In many cases, yes.
A topper can add an extra comfort layer that makes your mattress feel softer and more inviting. The amount of change depends on both the material and thickness of the topper, as well as the condition of your existing mattress.
If your mattress is extremely firm but still provides good support, adding a topper is often an effective way to improve comfort.
Can I use a mattress topper on any mattress?
Yes. Most mattress toppers can be used on virtually any mattress that's in good condition.
Whether your mattress is foam, innerspring or another design, a properly sized topper can add an extra layer of comfort while helping personalise your sleeping experience.
Simply choose a topper that matches the size of your mattress for the best fit.
How do I care for my mattress topper?
Looking after your topper is easy and helps keep it comfortable for longer.
We recommend:
• Using a fitted sheet or mattress protector to help keep it clean.
• Following the care instructions supplied with your specific topper.
• Spot cleaning small marks where appropriate.
• Allowing the topper to air occasionally to help keep it fresh.
With proper care, a quality mattress topper can continue providing excellent comfort for years.
Driftaway Tip
A mattress topper is a great way to improve the comfort of a mattress that's still in good condition, but it isn't a substitute for a mattress that's worn out or no longer supportive. If you're unsure whether you need a topper or a new mattress, we'd be happy to help you choose the option that offers the best long-term value.
Which Topper Is Right for You?
Your pillow plays an important role in the quality of your sleep. It helps support your head, neck and shoulders, contributing to proper spinal alignment and overnight comfort. Choosing the right pillow can make a noticeable difference to how well you sleep and how refreshed you feel in the morning.
Pillows
Why is choosing the right pillow so important?
A good pillow helps keep your head, neck and spine in a comfortable, natural position while you sleep.
A pillow that's too high, too low or no longer supportive may reduce comfort and affect the quality of your sleep.
The right pillow should suit your preferred sleeping position, your comfort preferences and the level of support you enjoy.
How often should I replace my pillow?
Even high-quality pillows don't last forever.
Over time, pillows naturally lose some of their support and resilience through regular use. If your pillow no longer feels comfortable, doesn't spring back into shape or isn't providing the support you need, it may be time for a replacement.
Replacing your pillow periodically helps ensure consistent comfort and support night after night.
Should I choose a memory foam or latex pillow?
Both memory foam and latex pillows provide excellent support, but they offer different sleeping experiences.
Memory foam pillows gently contour to the shape of your head and neck, helping to distribute pressure evenly while providing a cushioned feel.
Latex pillows are naturally more responsive and resilient. They maintain their shape well and offer supportive comfort with a slightly firmer, springier feel.
Neither material is "better" than the other—the ideal choice depends on your personal comfort preferences and sleeping style.
Which pillow is best for side sleepers?
Side sleepers generally benefit from a pillow with enough height and support to comfortably fill the space between the shoulder and neck.
A supportive memory foam or latex pillow can help maintain better alignment while keeping the head comfortably supported throughout the night.
The ideal pillow height will vary depending on your shoulder width and personal comfort preferences.
Which pillow is best for back sleepers?
Back sleepers often prefer a pillow that supports the natural curve of the neck without pushing the head too far forward.
A medium-profile pillow usually provides a comfortable balance between support and comfort, although personal preference always plays an important role.
Why does my pillow lose its shape?
All pillows experience normal wear over time.
Daily use gradually compresses the materials inside the pillow, reducing its ability to provide consistent support and comfort.
Using a quality pillow protector, following the care instructions and replacing your pillow when necessary will help ensure you continue enjoying restful, supportive sleep.
How do I clean my pillow?
In many cases, removable pillow covers can be washed according to the care label, while the foam core itself should not be machine washed or submerged in water.
Keeping your pillow clean with a removable cover or pillow protector is one of the easiest ways to maintain freshness and extend its lifespan.
What is a travel pillow and who is it for?
A travel pillow provides familiar comfort and support when you're away from home.
Whether you're travelling for business, camping, staying in a guest house or simply looking for a compact pillow for everyday convenience, a quality travel pillow can help you enjoy better sleep wherever you are.
Driftaway's Compact Plus Memory Foam Pillow is designed to provide the same supportive comfort as a traditional memory foam pillow in a smaller, travel-friendly size that's easy to pack and carry.
Do cooling pillow covers make a difference?
Breathable performance fabrics, such as Coolmax, are designed to improve airflow and help manage moisture around the pillow surface.
While no fabric can completely control sleeping temperature, a breathable pillow cover can contribute to a fresher, more comfortable sleeping environment throughout the night.
Combined with a supportive pillow, a quality cover can enhance overall sleeping comfort.
Driftaway Tip
Many people focus on replacing their mattress but forget about their pillow. A supportive pillow is just as important for quality sleep, helping to keep your head, neck and spine comfortably aligned throughout the night. If you wake up with a stiff neck or your pillow no longer feels supportive, it may be time to consider a replacement.
Find Your Perfect Pillow
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Memory Foam
Gentle contouring, pressure relief and personalised support
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Latex
Responsive support, resilience and a naturally buoyant feel
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Compact Plus Travel Pillow
Camping, travel and everyday convenience
We want ordering your new mattress or pillow to be as simple and stress-free as possible. Below are answers to some of the most common questions about placing an order, delivery and collection. If you need any additional assistance, our friendly team is always happy to help.
Ordering & Delivery
How can I place an order?
You can place an order in whichever way is most convenient for you.
Choose to:
• Shop online through our website.
• Visit one of our showrooms.
• Contact us by phone.
• Email our sales team for personalised assistance.
If you're unsure which product is right for you, we'll gladly answer your questions and recommend the most suitable option based on your needs and budget.
Do you deliver throughout South Africa?
Yes. Driftaway delivers to customers across South Africa.
Delivery options, lead times and costs may vary depending on your location and the products you've ordered. During the checkout process or when requesting a quotation, we'll provide the relevant delivery information for your area.
If you have any questions before placing your order, please don't hesitate to contact us.
How long does delivery take?
Delivery times vary depending on your location, product availability and delivery schedule.
Once your order has been confirmed, our team will advise you of the estimated delivery timeframe and keep you informed throughout the process wherever possible.
Our goal is always to deliver your order as efficiently and safely as possible while ensuring your products arrive in excellent condition.
Can I collect my order?
Yes. Collection is available from our designated locations during business hours.
If you would prefer to collect your order, simply let our team know when placing your order so that collection arrangements can be made.
We'll notify you as soon as your order is ready for collection.
What payment methods do you accept?
Driftaway offers a range of secure payment options to make purchasing as convenient as possible.
Available payment methods may include secure online card payments, EFT and other approved payment options available during checkout.
If you have any questions about payment methods or require assistance, our team will gladly help.
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible.
If your order has not yet been processed or dispatched, we'll do our best to accommodate your request. Once an order has been manufactured, prepared for dispatch or delivered, certain changes may no longer be possible.
Our team will always work with you to find the best possible solution.
Can someone help me choose the right product before I buy?
Absolutely.
Helping customers make informed decisions is one of the things we're most proud of.
Rather than encouraging you to buy the most expensive mattress or pillow, we'll take the time to understand your sleeping preferences, comfort requirements, budget and intended use before making a recommendation.
Our goal is to help you choose the product that's genuinely right for you.
Driftaway Tip
Buying a mattress online doesn't have to be overwhelming. If you're unsure which product to choose, simply contact our team. We'll happily answer your questions and recommend the option that best suits your needs—without any pressure or unnecessary upselling.
We stand behind the quality of our products and want you to purchase with confidence. Below you'll find answers to common questions about warranties, returns and after-sales support. If you need assistance with a specific order, our team is always ready to help.
Warranty & Returns
What warranty comes with my mattress?
Warranty periods vary depending on the specific mattress model.
Each Driftaway mattress includes warranty information outlining the applicable coverage and terms. We recommend reviewing the warranty details supplied with your mattress or contacting our team if you'd like more information before purchasing.
We're always happy to explain what's covered and help you choose the right product with confidence.
What does my warranty cover?
A warranty generally covers manufacturing defects that occur under normal residential use and in accordance with the product's care instructions.
Normal wear and tear, accidental damage, misuse, improper support or damage resulting from incorrect care are typically not covered.
For complete details, please refer to the warranty information provided with your product.
What's the difference between a warranty and a guarantee?
Although the terms are often used interchangeably, they have different meanings.
A warranty outlines the manufacturer's commitment to repair or replace a product if a covered manufacturing defect occurs within the specified warranty period.
A guarantee is a broader promise relating to the quality or performance of a product or service.
If you're ever unsure about the coverage that applies to your purchase, our team will gladly explain the details.
Can I return my mattress?
Returns are handled in accordance with our returns policy and applicable consumer protection legislation.
If you believe there's an issue with your order, please contact us as soon as possible so we can understand the situation and work towards a fair resolution.
Customer satisfaction is important to us, and we'll always do our best to assist.
What should I do if my order arrives damaged?
If your order arrives damaged or appears to have been affected during transport, please notify us as soon as possible.
Where possible, take photographs of the packaging and product before use and provide your order details when contacting us.
Our team will investigate the matter promptly and work with you to resolve the issue as quickly as possible.
How do refunds work?
Refunds are processed in accordance with our returns policy and applicable consumer protection legislation.
If a refund is approved, it will generally be processed using the original payment method wherever possible.
If you have questions about a specific order, our customer service team will gladly guide you through the process.
What if I have a problem after my purchase?
Our relationship with you doesn't end once your order has been delivered.
If you have any questions about your mattress, pillow or topper after purchase, simply get in touch with us. Whether you need product advice, warranty assistance or general support, our team is committed to providing the same friendly service you've come to expect from Driftaway.
Driftaway Tip
Good customer service doesn't stop at checkout. We're committed to supporting you before, during and after your purchase. If you ever have a question about your Driftaway product, we're only a phone call or email away.
Choosing a mattress is about more than comparing specifications—it's about buying from a company you can trust. At Driftaway, we're passionate about helping people sleep better through quality products, honest advice and exceptional customer service. Here are some of the questions we're most often asked about our brand and what makes us different.
About Driftaway
What makes Driftaway different from other mattress brands?
At Driftaway, we believe that buying a mattress should be simple, honest and enjoyable.
Rather than overwhelming customers with confusing terminology or exaggerated claims, we focus on understanding your needs and recommending the product that's genuinely right for you.
Our commitment to quality materials, expert craftsmanship and exceptional customer service has helped us build long-lasting relationships with customers across South Africa.
We believe that trust is earned through honest advice, quality products and consistently looking after our customers—before, during and long after the sale.
Are Driftaway mattresses made in South Africa?
Yes. Many Driftaway mattresses, pillows and sleep products are proudly manufactured in South Africa.
By manufacturing locally, we're able to maintain strict quality standards, carefully select our materials and respond quickly to our customers' needs.
Supporting local manufacturing also allows us to provide excellent value while contributing to South African industry and employment.
Who manufactures Driftaway products?
Driftaway is proudly supported by Foam Factory, one of South Africa's trusted foam manufacturers.
This close relationship gives us direct access to high-quality foam, experienced manufacturing expertise and strict quality control throughout the production process.
It's one of the reasons we're able to offer carefully crafted sleep products that combine comfort, durability and outstanding value.
Why do you focus so much on customer service?
Because choosing the right mattress isn't something most people do every day.
We understand that buying a mattress can feel overwhelming, so we believe every customer deserves honest advice, clear information and friendly guidance—not sales pressure.
Whether you're shopping online, visiting one of our showrooms or contacting us by phone, our goal is always the same: to help you choose the product that's right for your needs, your comfort preferences and your budget.
We'd much rather earn your trust than simply make a sale.
What does "It's What's Inside That Counts" mean?
"It's What's Inside That Counts" is more than our slogan—it's the philosophy behind everything we do.
It reflects the quality of the materials inside every mattress and pillow, the care that goes into every product we make and the people who stand behind our brand.
It also represents the way we treat our customers. We believe that genuine service, honest advice and lasting relationships matter just as much as the products we sell.
For us, what's inside really does count.
Driftaway Tip
The best sleep products don't just come from quality materials—they come from companies that genuinely care about helping customers make the right choice. If you ever have a question, we'd love the opportunity to help.
Better Sleep Starts with Better Habits
Still Have Questions?
We hope this guide has helped answer your questions and made choosing the right mattress, pillow or topper a little easier.
If you're still unsure, we'd love to help.
Whether you're comparing mattresses, choosing the right pillow, looking for a comfortable mattress topper or simply wanting honest advice, our friendly team is here to guide you every step of the way.
Visit one of our showrooms, give us a call or get in touch online—we're always happy to help you find the sleep solution that's right for you.
Because at Driftaway, it's what's inside that counts.